333bat Privacy Policy

Registration Data

When you create a 333bat account, we collect the following personal data: your full legal name, date of birth, residential address (including city and division within Bangladesh — such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number. This data is required to open your account, verify your identity, and maintain the integrity of the platform.

Identity Verification Data

As part of our Know Your Customer (KYC) process, 333bat may request copies of official identity documents, including your Bangladesh National Identity Card (NID), passport, or driving licence. Where required, we may also request a proof of address document, such as a utility bill or bank statement, dated within the past three months. Document images are stored securely and accessed only by authorised compliance staff.

Financial and Payment Data

To process deposits and withdrawals in BDT, 333bat collects the payment method details you register on your account. For mobile banking (bKash, Nagad, Rocket, Upay), this includes your registered mobile number. For bank transfer methods (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others), this includes your account name, account number, and branch details. 333bat does not store full card numbers for card-based payments; such transactions are handled by certified payment processors.

Transactional and Betting Data

333bat maintains a full record of all financial transactions (deposits, withdrawals, and adjustments) and all betting activity (bets placed, markets selected, stakes, odds, outcomes, and game session data) associated with your account. This data is necessary for account management, dispute resolution, and regulatory compliance. It is retained for a minimum of five (5) years from the date of the transaction or betting event.

Technical and Usage Data

When you access the 333bat website or mobile web application, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and clickstream data. This data is used to maintain platform security, diagnose technical issues, and improve the overall user experience. It is not used to build individual marketing profiles.

Support and Communication Data

When you contact 333bat support via email, live chat, or any other channel, we retain a record of that communication — including the content of your message, the date and time of contact, and the outcome of any resolution. This data is used to manage support cases, monitor service quality, and prevent repeated misuse of the support channel.

Responsible Gaming Use of Data

333bat uses betting history, session duration data, and deposit frequency patterns to identify players who may be showing signs of problem gambling. Where our systems or staff flag such patterns, we may proactively contact the player with responsible gaming information or apply protective account restrictions. This activity is carried out in the player's best interests and in accordance with our responsible gaming obligations. Full details of the tools available to you are on the Responsible Gaming page.

Marketing Communications

If you have opted in to receive promotional communications from 333bat, we may use your email address and/or mobile number to send you information about new games, seasonal promotions (including Eid, Pohela Boishakh, and BPL/IPL cricket season offers), deposit bonuses, and platform updates. You may withdraw your consent at any time by updating your communication preferences in your account settings, or by contacting [email protected]. Withdrawing consent for marketing does not affect the lawfulness of processing carried out prior to withdrawal.

Third-Party Service Providers

333bat shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These include payment processors (for bKash, Nagad, Rocket, Upay, and bank transfer integrations), identity verification services, fraud detection providers, and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). All such providers are bound by contractual data processing agreements and are prohibited from using your data for any purpose other than the service they provide to 333bat.

Legal and Regulatory Disclosure

333bat may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally compelled to do so. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement. Where permitted by law, we will notify you of any such disclosure request prior to responding.

No Sale of Personal Data

333bat does not, and will never, sell, rent, license, or otherwise transfer your personal data to any third party for that party's own commercial or marketing purposes. Your data is used solely in connection with the services described in this Policy.

Business Transfers

In the event that 333bat undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, personal data held by the platform may be transferred to the successor entity as part of that transaction. In such a case, you will be notified via your registered email address, and the successor entity will be required to honour the terms of this Policy or provide you with an opportunity to close your account before any change in data handling takes effect.

What Cookies We Use

333bat uses a limited set of cookies to ensure the platform functions correctly and to improve your experience. We do not use third-party advertising cookies or cross-site tracking technologies. The cookies we deploy fall into three categories: (a) Strictly Necessary Cookies — required for the platform to function, including session authentication and security tokens; (b) Functional Cookies — used to remember your preferences, such as language settings and previously viewed game categories; and (c) Analytics Cookies — used to understand how players interact with the site so we can improve its design and performance.

Managing Cookie Preferences

Strictly necessary cookies cannot be disabled, as they are essential for secure platform operation. You may disable functional and analytics cookies at any time through your browser settings. Please be aware that disabling functional cookies may affect certain features of the platform, including remembered preferences. Most modern browsers provide clear instructions for managing cookie preferences in their help documentation.

Retention Periods

333bat retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in any case for no longer than required by applicable law. The following retention periods apply as a general guide:

• Account registration data and KYC documents: retained for the lifetime of the account plus a minimum of five (5) years following account closure.
• Transactional and betting records: retained for a minimum of five (5) years from the date of the relevant transaction or event.
• Support communication records: retained for three (3) years from the date of the last interaction in a given support case.
• Technical and usage logs: retained for twelve (12) months on a rolling basis, after which they are anonymised or deleted.
• Marketing consent records: retained for as long as the consent remains active, plus two (2) years following withdrawal to demonstrate compliance.

Post-Retention Deletion

Once the applicable retention period has expired and there is no outstanding legal requirement to retain specific data, 333bat will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

Technical Safeguards

333bat implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the 333bat platform; encryption at rest for sensitive data stored on our servers; role-based access controls ensuring that only authorised personnel can access player data relevant to their specific function; regular security audits and penetration testing; and automated intrusion detection systems.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, 333bat will notify affected players via their registered email address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures 333bat has taken or proposes to take to address it. We maintain an internal data breach register and response procedure reviewed annually.

No Data Collection from Minors

The 333bat Service is strictly intended for adults aged 21 years and above. 333bat does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to close the associated account, delete the data, and reverse any associated transactions where possible.

Reporting Underage Account Concerns

If you have reason to believe that a person under 21 has registered or is using a 333bat account — including through access to an adult's device or credentials — please report this immediately to [email protected]. 333bat takes the protection of minors extremely seriously and will investigate all such reports as a priority matter.

Right to Amend

333bat reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via their registered email address and display a prominent notice on the platform for a minimum of thirty (30) days following the change. The revised Policy will take effect on the date stated in the updated version. Your continued use of the Service after the effective date of a revised Policy constitutes your acceptance of the changes.

Version History

333bat maintains an internal version history of this Policy. If you wish to review a previous version, you may submit a request to [email protected]. The current version, along with its effective date, is always displayed at the top of this page.